Our payment policy is as follows:

1. Deposit:
   • A 20% deposit is required to confirm your booking.
   • If not paid, your reservation may be cancelled unless other arrangements are made.
2. Full Payment for Short-Notice Bookings:
   • If you're booking less than 60 days before check-in, 100% of the accommodation rate is due as deposit.
   • This must be paid within 48 hours of making the reservation.
3. Balance Payment:
   • The remaining balance must be paid no later than 60 days before your arrival date.
   • Failure to pay the balance on time may result in cancellation of your booking.

Please note: Failure to make payments on time may result in the cancellation of your reservation.

To view your payments and invoices:

1. Go to the MyBooking page
2. Log in using your 7-digit booking ID and the email address associated with your booking
3. Once logged in, select Booking Details and Payments to see all your payment information and invoices

If you have any questions about payments or need assistance, please contact us at [email protected].

You can view your payments and invoices on your Mybooking page. To access it:

1. Go to the Mybooking page
2. Log in using: • Your 7-digit booking ID • and the email address associated with your booking

Once logged in, you'll be able to see all your payment information and invoices by selecting Booking Details and Payments.

Yes, we accept payments in Japanese Yen. Here's how to arrange it:

1. Email us at [email protected]
2. Include your 7-digit booking ID in the email
3. Specify that you want to pay in Yen

Payment options:

• PayPal
• Square
• Japanese bank transfer

We'll guide you through your preferred payment method once we receive your email.

• For direct bookings, we typically add guest services to your accommodation balance for convenient, one-time payment.
• If you've booked guest services separately or after your initial booking:
  • Please make payment as soon as possible
  • Your prompt payment secures these services

Important notes:

• Be aware of cancellation periods for each service
• We strongly recommend paying before these cancellation periods begin
• Cancellation policies vary by service

Please note: While we'll send reminders, unpaid services may be cancelled to avoid charges. We want to ensure you receive all the services you've requested for your stay.
We're here to help! If you have any questions about payments or services, please don't hesitate to contact us.