You can easily view your booking details online:

1. Visit the MyBooking page: https://holidayniseko.com/my-booking
2. Log in to your account

On the MyBooking page, you'll find:

• Accommodation details
• Check-in and check-out dates
• Any additional services booked
• Payment information

Tips:

• Bookmark the MyBooking page for quick access
• If you can't log in, check your email for your booking confirmation with login details
• For any issues accessing your booking, contact our customer service team

Need to make changes or have questions? Don't hesitate to reach out to us directly!

[email protected]

You can view your payments and invoices on your Mybooking page. To access it:

1. Go to the Mybooking page

2. To Login enter: 

   • Your 7-digit booking ID 

   • The email address associated with your booking

Once logged in, you'll be able to see all your payment information and invoices by selecting Booking Details and Payments.

• For direct bookings, we typically add guest services to your accommodation balance for convenient, one-time payment.
• If you've booked guest services separately or after your initial booking:
  • Please make payment as soon as possible
  • Your prompt payment secures these services

Important notes:

• Be aware of cancellation periods for each service
• We strongly recommend paying before these cancellation periods begin
• Cancellation policies vary by service

Please note: While we'll send reminders, unpaid services may be cancelled to avoid charges. We want to ensure you receive all the services you've requested for your stay.
We're here to help! If you have any questions about payments or services, please don't hesitate to contact us.

Yes, we can help you modify your booking dates, subject to availability and our change policy:

Extending your stay:

• Email [email protected] to check availability
• We'll do our best to accommodate your request

Shortening your stay:

• We can assist with this as well
• Please note: Fees may apply if changes are made more than 5 days after your initial booking date

Important to remember:

• All changes are subject to availability
• Early requests have a better chance of being accommodated
• Fees for shortening stays help us manage our inventory effectively

To request a change:

1. Email [email protected]
2. Include your booking reference
3. Specify the new dates you're requesting

We'll respond promptly with options and any applicable fees.

Yes, in most cases we can accommodate extra guests to your booking. Here's what you need to know:

• Availability: Subject to your accommodation's maximum capacity
• Extra bedding: Usually provided as a Japanese-style futon
• This applies when: The number of guests exceeds standard bed count or occupancy.

Process to add a guest:

1. Contact our reservations team
2. Provide your booking reference
3. Specify the number of extra guests

Important notes:

• Additional charges may apply for extra guests
• Some properties have strict occupancy limits due to safety regulations
• Early notification gives us the best chance to accommodate your request

Japanese-style futons:

• Traditional bedding laid directly on tatami mat floors
• Comfortable and space-efficient sleeping option

Please contact us as soon as possible if you're considering adding guests to ensure we can meet your needs!

Our cancellation policy is as follows:

More than 60 days before arrival:

• Initial deposit is forfeited
• Balance (if already paid) will be refunded

Less than 60 days before arrival:

• No refund available
• Entire reservation amount is forfeited

Important notes:

• A cancellation is defined as any change to accommodation type or dates
• We cannot be held responsible for cancellations due to non-compliance with our Booking Terms and Conditions
• We are not liable for any expenses, costs, or losses incurred due to changes or cancellations
• Guest services may be able to offer a refund if the cancellation is made outside the cancellation period

Recommendation: We strongly advise purchasing travel insurance to protect against unexpected events.

While we understand that unexpected events can occur, our cancellation policy helps us manage our properties effectively. If you have any questions or special circumstances, please contact us directly.