Enjoyed Our Stay At Shinsetsu #12

Apartment was nice, neat & clean upon checking in. Everything was working and in good order.

Dylan and his associate; John made sure all our arrangements were taken care of prior to our arrival in Niseko; down to extra towels & amenities that we required in our room.

Cleaners did their cleaning as scheduled during our week-long stay in the apartment.

Due to the heavy snow-fall during our stay, there were lots of snow and ice build-up at the entrance door-way steps to the apartment. Unfortunately, nobody came to clear the ice and snow build-up during the day and it became pretty difficult and dangerous to negotiate the entrance to the street at times...

Also, a huge slab of snow and ice slid off the roof next to the kitchen window one night. The entire apartment shuddered with a loud crash; and I think it damaged one of the kitchen window sills as a result. That was quite dangerous & it buried the lower floor windows entirely in snow and ice... They must have had no sunlight there for days...

All-in-all it was a very good stay experience this season yet again with Holiday Niseko. The apartment was nice, clean & quiet. Hardly any disturbance from the outside or the neighbours at all.

Thanks to Dylan, John & All in Holiday Niseko for a good season up in Niseko this season!

Perfect

We stayed in shinsetsu #4 and found it to be nice and spacious for four adults and a toddler. Netflix was a good bonus and the location was great. Only thing was could do with a door on the bottom bedroom for various reasons. Would recommend to family and friends to stay here. The staff were also nice and helpful.

Review Reply:

Thanks for the review. We will be adding a door for privacy this summer to the bottom bedroom after receiving several requests for this.

Shinsetsu Apartments

Good location, close to the Ace Family Lift and Supermarket. Clean spacious apartments with good facilities, although could have done with having another toilet!

Shinsetsu Apartment 5

Shinsetsu apartment no 5 was very spacious and managed to accommodate 8 of us with 1 on a futon and 1 on the lounge, although it is really designed to sleep 6. It was clean, quiet and well equipped with 2 large bathrooms and a sizable kitchen The downstairs drying room is also very large. It is a comfortable 4-5 minute walk to the family quad lift and just down the hill from Seicomart and close to numerous restaurants. The location could only be improved by being higher up the hill, but it is much cheaper than comparable sized units closer to the lifts.
I would certainly stay in the Shinsetsu apartments again and would have no hesitation to recommend them.

Shinsetsu #1 & #3

My family of 4 recently stayed at Shinsetsu for 10 nights. The above ratings are for Shinsetsu #3 and for the way Holiday Niseko dealt with a few issues we had in Shinsetsu #1 and with lost baggage.

Shinsetsu #1 is a 2BR/2BA aptmt that, judging by the photos, had all we needed. The apartment is nicely furnished and comfortable and the ski drying room downstairs and free communal washers/dryers were great. But there were some issues. For the first day we had no heating. This was resolved satisfactorily on day 2. The main issue though was that the master bedroom located downstairs has no door on it and there is no simple way to add one. The photos do not show this. As a result, all noise, light etc from the kitchen and open plan living/dining room floods into the bedroom. This meant that sleeping was difficult unless everyone in the aptmt went to bed and woke up at the same time - not really practical with teenage children. Fortunately, Holiday Niseko was able to move us after 4 nights to Aptmt #3, which has 3BR and most importantly, a door on each. This accommodation was fantastic - warm, nicely furnished, all essential kitchen items and kids appreciated Netflix on the TV.

The location of Shinsetsu is very convenient, being 5 mins walk from the Ace Family lift and 3 mins to Seicomart. If you rent gear from Larry Adler at the base of that lift you can leave it there each night and stroll up and back each day before/after skiing.

Holiday Niseko also helped us out with a lost backpack which had been left on a train in Tokyo. They made a couple of calls (in Japanese) to the rail co, located the bag, had it transported to Hirafu and a friend collected it for us (after we had left). This was very much appreciated and their approach was very helpful and accommodating throughout.

So despite a rocky start I would highly recommend Shinsetsu #3 and Holiday Niseko. Shinsetsu #1 may also be fine if you don't mind the doorless bedroom issue.

Review Reply:

Thanks for the review. We will look into adding a door to the bedroom over summer as like you mentioned the design does not suit everyone.

Couldn't have asked for any more

Holiday Niseko have everything organised. They pick you up from the bus, drop you at the property and collect you at the end of the holiday and take you to the bus.

The property is very modern and very well located to the village and ski slopes. We left our skis at Larry Adler's shop (even better).

Good kitchen, apple tv. Nice and warm inside.

If we wanted anything the Holiday Niseko staff immediate came.

Easiest ski holiday I've ever had.

Thanks

Satisfactory

Very homy and perfect place for family vacation

Right choice !

nice apts that have no regret.
apts ia clean , good maintenwnce with comfortable enviromwnt that feel like home.

my sis and her friends plan to book shinsetsu again on thwir yr end trip to niseko !

Shinsetsu Apartment, Hirafu

We had a great time staying at Apartment #12. Overall it is a very spacious apartment for 5 adults. The only set back is the 2nd bedroom bathroom which is attached to the the bedroom is rather small especially the basin, more like a mini basin with no counter top to place our necessary toiletry stuff. This unit is well equipped with all the necessary things and are in good condition.

Nice and comfortable

We stayed in a 3bedroom apartment for 4nites for 7pax. Location is good, short walk to Seicomart, busstop and eateries nearby. No complaints as rooms are of good size and comfortable.

The single beds are slightly smaller than standard singles but still comfortable.