Arrival Procedures

1. Arrival at New Chitose Airport (Sapporo)
2. Once all passengers are ready to depart - please ask the caller (Yobidashi staff) at the Airport exit to call for your bus 
3. Meet with the bus and driver at the boarding point and depart to Niseko!

If you can not find the caller (Yobidashi staff) please ask at the airport information desk for assistance.

Arrival via domestic flight - the driver and vehicle will be ready 30 minutes after your arrival

Arrival via international flight - the driver and vehicle will be ready 60 minutes after your arrival

Departure Procedures

Chalet/Lodge

Your transfer driver will stop in front of the chalet/lodge 5-10 minutes before the departure time and wait for the customer. You may be notified by the doorbell.

Hotel/Condo

Your transfer will be waiting at the hotel/condo lobby 5-10 minutes before the departure time. You may be notified through the front desk.

For Medium Coaches and Large Coaches

Many areas of Hirafu are inaccessible by large vehicles during winter. If you have booked a transfer via a vehicle that cannot access your accommodation, Holiday Niseko will transport you to a suitable location that your private transfer can access.

Important Notes

If the driver has to wait without any prior notification, ¥2000 yen will be charged for every 10 minutes of waiting. 

The vehicle will depart the airport if passengers are not present within 30 minutes of the meeting time.