Toothbrushes and personal toiletries are not provided. However, we do supply the following essentials:

• Soap
• Shampoo
• Conditioner
• Hand soap
• Dishwashing liquid

We recommend bringing your own toothbrush and any additional toiletries you may need for a more comfortable stay.

Yes, we provide all necessary linens and towels for your stay.

What's included:

• Bed linens: Sheets, pillowcases, and comforters/duvets
• Towels: Bath towels, hand towels, and face washcloths
• Kitchen linens (if applicable): Dish towels

Important notes:

• Fresh linens and towels are provided for each new guest
• For stays longer than a week, we offer a complimentary linen change (schedule may vary, please check with our staff)

No, cooking oil is not provided. However, we do supply:

• Salt and pepper
• Complimentary tea and coffee

You are welcome to bring your own cooking oil or purchase it locally for your stay.

Yes, hair dryers are available in all our accommodations.

Where to find the hair dryer:

1. Check the bathroom first: • Look in drawers • Check closets or cabinets
2. If not in the bathroom, try: • Desk drawers • Bedside table drawers

Can't find the hair dryer?

• Don't hesitate to contact our front desk or housekeeping team for assistance

Please note:

• Hair dryer models may vary between accommodations

For your Niseko ski holiday, it's important to consider the following for your electronic devices:

1. Japanese Power Outlets: • Type: Type A (two flat pins) • Voltage: 100V (differs from many countries, including North America)
2. Recommendations: • Bring a universal travel adaptor • Check if your devices are dual voltage (100-240V) 
3. Where to get adaptors: • Bring from home for convenience 

Important:

• Some high-powered devices (like hair dryers) may not work properly due to the voltage difference
• Consider leaving these at home and using the ones provided in your accommodation

Being prepared with the right adaptors will ensure you can easily charge your devices throughout your Niseko snow adventure. If you have any specific concerns about your devices, feel free to ask us before your trip!

Yes, all Holiday Niseko accommodations are strictly non-smoking indoors to ensure a comfortable and healthy environment for all guests.

• Non-Smoking Policy: Smoking is strictly prohibited inside all apartments.
• Designated Smoking Areas: Specific outdoor areas are available for smoking. Detailed information on these locations can be found in your apartment compendium.
• Penalties for Violations: Smoking inside or in non-designated areas may result in cleaning fees or additional penalties.

We kindly ask that all guests respect this policy to help maintain a clean and enjoyable atmosphere for everyone.

Our accommodations feature fully equipped kitchens, providing everything you need for convenient and comfortable meal preparation. The kitchens include:

• Electric or gas stovetops
• Microwave
• Toaster
• Electric kettle
• Refrigerator
• Pots and pans
• Plates, bowls, and other dishware
• Cutlery and cooking utensils

Whether you're planning a quick snack or a full meal, you'll have the essential appliances to make your stay feel like home.

However, please note that some studio units may have more limited cooking facilities.

If you experience any issues during your stay, please follow these steps:

1. Check your accommodation compendium
   • Locate the black folder in your apartment, which contains property information and troubleshooting tips for common issues.
2. Contact the front desk
   • If the compendium doesn’t resolve the issue, please contact reception for assistance:
     • Email: [email protected]
     • Phone: 0136-21-6221 (Available between 8 AM and 6 PM)
   • For urgent issues outside these hours, please call the after hours number provided in your compendium.

Please remember, our staff are here to ensure your comfort and satisfaction during your stay. Don't hesitate to reach out for any concerns or questions you may have.