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Zangetsu Reviews

+81 136 21 6221       res@holidayniseko.com



Zangetsu Verified Customer Reviews

Each of these Guest Feedback submissions have been personally verified.

Displaying 1 - 6 of 6
Laura

Review Date / Mar 25, 2019
4.5 / 5 Loved Zangetsu and Holiday Niseko!

5
  Service

4
  Location

4
  Value

5
  Cleanliness


Zangetsu house exceeded our expectations. It was perfect for our group. We loved the open floorplan upstairs so we could all hang out together comfortably after skiing. It's just a few minutes walk to restaurants, shops and bars or the shuttle stop is very close by with the shuttle coming around very frequently and it's a quick ride to anywhere you want to be. You COULD technically walk to slopes but it is uphill and with all your gear, it's a bit of work. Otherwise we found we often walked most everywhere. We would definitely stay here again.


Jason from Australia

Review Date / Feb 27, 2019
4.5 / 5 Excellent accommodation

4
  Service

4
  Location

5
  Value

5
  Cleanliness


Really good accommodation, new and stylish with ample living space. Bit of a trek to most of the resteraunts and also too far for ski lifts. We had a car and would recommend people staying here to do the same.


Thanit from Thailand

Review Date / Feb 22, 2019
3.75 / 5 Good location

3
  Service

5
  Location

3
  Value

4
  Cleanliness


Good location close to Grand Hirafu. This place have no proper parking space, not so well equipped kitchenware and only washing machine but no drying machine.


Reply from Holiday Niseko customer service

Hello, Thank you very much for taking the time to review your stay at Zangetsu, I hope you enjoyed your time here in Niseko! We realize the washer/dryer can be hard to navigate at times, since reading your review we have updated the property compendium with better directions to make the drying function easier for future guests to work out. Thanks again and hope to hear back from you in the future!
Wendy from Hong Kong

Review Date / Feb 18, 2019
3 / 5 Expect better service at front desk

2
  Service

3
  Location

3
  Value

4
  Cleanliness


The property is clean and spacious, comfortably accommodated 6 of us. The water heater was not working when we checked-in. Luckily the staff came to help fix it (actually to turn it on somewhere secretly) in time, else can't imagine how we can survive under the winter icy time.


Chin from Singapore

Review Date / Feb 15, 2019
4.25 / 5 Zangetsu

4
  Service

4
  Location

4
  Value

5
  Cleanliness


It was a good overall experience and I would recommend Zangetsu to my friends. For that price point, there should scope for the following improvement: 1. There should be at least 1 change of towels and bedsheets for a 6 Night stay especially since we used the sauna. 2. There should be at least 1 clean-up session for a 6 night stay. Best Rgds


Reply from Holiday Niseko customer service

Hi Chin, Thank you for taking the time to review your stay at Zangetsu! For a 6 x night stay you would of received two towel changes, one on the 3rd day and one on the 5th day. You are correct that with use of the sauna it would be good to have some additional towels to use for this purpose, we will take this into consideration for bookings going forward. Thanks again and hope we can host you in Niseko again in the future!
Hilary from Australia

Review Date / Feb 08, 2019
5 / 5 Perfect Family holiday house

5
  Service

5
  Location

5
  Value

5
  Cleanliness


We loved our stay at Zangetsu, the service we received from the moment we enquired to being picked up and dropped at the train station, was fantastic! Thank you we will stay again!


Reply from Holiday Niseko customer service

Hi Hilary, Thank you very much for taking the time to review your stay at Zangetsu! I am very happy to hear you enjoyed your stay and we are looking forward to hosting you here in Niseko again in the future.
Hokkaido Government Travel agent Licence No. 3-777
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